I came in for recall work. I picked up my vehicle only to return two days later for the same issue except now I had a warning light on. This issued got resolved but tools were left in my vehicle after service was completed. Since my last visit, the moved the dealership and no one on the call mentioned that it was a different location. Thank goodness the guy giving me a ride to work called and gave me a heads while I was driving to the dealership at AM. Oh , and the waiting area was nice. They were fast, friendly, and reasonably priced. I was back home with my vehicle running within the hour!
He was very knowledgeable of the vehicle I was purchasing. He took the time out to explain every features on the vehicle. He made my vehicle purchase less stressful. Lee Brosnahan did a nice job! In and out quickly. New facility is great! Service team easy to work with and the new waiting room is really nice. Very professional. Finance was also great to work with. I will definitely look to work with Felicia again in the future. This was my first time getting service done with them and I will definitely choose them in the future for any other needs I may have.
I worked with Lee in the service department and my experience was a good one. Thanks Russ Team?? I had to shop nationwide to find the Dodge Charger Daytona with the features and color — black, of course that I wanted. I first found one at a dealer in Houston, but they took more than a week trying to figure out how to do a lease for an out of state customer and then finally let me know they couldn't do it.
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I had to shop nationwide to find the Dodge Charger Daytona with the features and color - black, of course that I wanted. The customer service he provides is unmatched.
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Knowing my busy work schedule, he Located the vehicle, picked it up and brought it to my job just for me to test drive. Smooth and easy transaction. Oh and the new building is amazing.
Customer for life. Pannell did a wonderful job helping us! Referred a friend to get service here and that was a mistake. Terrible sales and terrible service. The service Manager is unprofessional too. Lovely set up.
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The customer representative greeted me as soon as I walked in even though he was with a customer. They asked we to sit even though I just needed to get my car checked over. This was nice. Pulled a dozen credit reports! Probably not staying with this family. They worked with me in the price, made sure I understood everything, and found the car that I was searching for. His customer service and salesmanship was outstanding; very professional and very trustworthy He not only made the process easy he provided options for our family to make a good financial decision.
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She was very knowledgeable about the car and if she didn't know an answer to one of my questions, she did not hesitate to find the answer for me! Very patient and flexible! I had to travel 70 mins. Friendly and professional staff. In and out in less than an hour. Jessica and all the other employees were so kind.
Quick, efficient car purchase. So much so that we bought 2 vehicles from him at the same time. I am sending my sister his way! I would like to give a huge shout out to Felicia for her patience and assistance through the process, she went above and beyond to help me find the right vehicle, and the right price for my situation.
It really helped having an experience saleswomen like Felicia Cross.
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Thanks Jessica and Eric for making the process easy and explaining everything to me. Every other dealer laughed at my offers and Russ Darrow worked with me and gave me the best deal. I believe that they could work the in and out timing. The waiting time could be less. Jessica located a very close comparable and had it driven from Madison to Milwaukee within 24 hours.
I will definitely be back for another one in three years. I am happily satisfied. Jessica Charris helped me right away as I walked in and was very informative upon the questions I had. Loved the experience will definitely recommend others. While all the other salesmen stood around and did nothing Jessica bent over backwards helping me sell my car to her dealership while also completing a sale on the side. Very impressive! She was easy to work with and took great care of me! Would definitely recommend! Thank you for everything.
I was able to reshedule for same day service. I was greeted with awesome customer service. I worked with Jessica Charris and she is really great and very knowledgeable about the vehicle. Thanks much! Thank you for the Professionalism and Speed Andrew Strother! Green was amazing and assisted me with every need!! He and his colleagues at RD ensured I received the best service!!! I recommend RussDarrow! Salesperson was patient, friendly and helpful. Sales manager kept his commitment to my trade-in value, despite having to reduce the sales price.
2-Wheel Brake Service
Their "free oil change" offer is misleading. My vehicle requires synthetic oil, yet the "free oil change" only covers conventional oil. I was in and out quickly. They explain everything and make sure you understand.
I agreed but the tire had to be ordered. Service advisors routinely find a way to give or apply a discount. Work is performed in promised time frame. Decent waiting area amenities as well. Did not know the products well.